A few years ago I was applying for a job out of state. The employer wanted hard copies of things like college transcripts, so I dutifully collected them (which was complicated enough to be another post…) and sent them out via FedEx. I paid screw you short notice delivery fee- which I’m fine with. Let’s face it, there’s no way my happy ass is going to drive 500 miles roundtrip to drop this off, so if you charge me a hundred bucks and it gets there fine, then I’m happy- the company makes a profit and it’s capitalism in action.
Except it didn’t. Turns out they have to fly it to a hub, then fly it to the destination. And there was a weather delay AT THE HUB. So it shows up late and I call for my refund. Sorry, you’ll have to call this number. Two idiots later, they offer me a partial refund. I asked what part of guaranteed delivery they didn’t understand.
“Well sir, you can’t hold us responsible for the weather.”
“Yes, I can, on time or free means just that.”
Big sigh. Fine. I got my refund a month later (and didn’t get the job because it was late). So I won the battle but lost the war. That was frustrating- I might have needed UPS…Giving UPS
